Geronutrition.com – Refund & Returns Policy
Updated on May, 2026.
Thank you for shopping with Geronutrition.com. We value customer satisfaction and aim to provide a transparent purchasing experience. Please review the following policy regarding refunds, returns, cancellations, and affiliate purchases.
1. Affiliate Products (Amazon & Third-Party Retailers)
Some products featured on Geronutrition.com are fulfilled and sold through third-party retailers, including Amazon and other partner platforms.
Geronutrition.com does not directly process, stock, package, or ship these affiliate products.
All returns, refunds, replacements, exchanges, and shipping inquiries for affiliate purchases must be handled directly through the original retailer’s platform and policies.
Please review the respective retailer’s return and refund policy before completing your purchase.
2. Supplier & Dropship Products
Certain products may be fulfilled through external suppliers or international distribution partners.
Eligible return requests must meet the following conditions:
- Return requests must typically be submitted within 7–14 days of delivery, depending on supplier policy
- Products must remain unused, unopened, and in original packaging
- Items must be returned in the same condition in which they were received
- Photo or video evidence may be required for damaged, defective, missing, or incorrect items
Approval of returns remains subject to supplier verification and policy compliance.
3. Non-Returnable Products
For health, hygiene, and safety reasons, certain products may not qualify for return or refund, including:
- Opened or used dietary supplements
- Nutritional powders or consumables
- Personal wellness products
- Health-sensitive items
- Clearance or final sale products
- Products marked as non-returnable
4. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.
To help us investigate the issue efficiently, please provide:
- Your order number
- Clear photographs of the item and packaging
- A brief explanation of the issue
Where applicable, we will coordinate with the supplier or fulfillment partner regarding replacement eligibility, store credit, or refund consideration.
5. Refund Processing
Approved refunds are generally issued back to the original payment method used during checkout.
Please note:
- Refund processing times vary by payment provider and financial institution
- Shipping charges are generally non-refundable unless the issue resulted from supplier or fulfillment error
- Partial refunds may apply in certain circumstances depending on product condition and supplier policies
6. Order Cancellations
Orders may only be canceled within 12 hours of placement.
Once an order has entered processing, fulfillment, or shipping stages, cancellation requests may no longer be possible.
7. Delayed Shipments
Delivery estimates may vary depending on supplier location, customs processing, logistics carriers, and international shipping conditions.
Geronutrition.com is not responsible for delays caused by:
- Customs clearance
- Carrier disruptions
- Weather conditions
- International logistics issues
- Supplier processing delays
8. Contact & Support
For refund requests, order support, or return-related inquiries, please contact:
Email: contact@geronutrition.com
To help us assist you more efficiently, please include your order number and purchase details in your message.
9. Policy Acceptance
By placing an order through Geronutrition.com or purchasing products linked through our platform, you acknowledge and agree to the terms outlined in this Refund & Returns Policy.
Refund eligibility remains subject to the conditions described within this policy, as well as our Disclaimer, Terms & Conditions and policies referenced throughout the website.